Refund and Return Policy
We want you to be completely satisfied with your Silsilé purchase. Please review our policies below.
Damaged or Defective Items
If your candle arrives damaged or defective, please contact us via WhatsApp within 48 hours of delivery with photographic evidence. We will gladly arrange a replacement or refund.
Returns
As our products are handcrafted and delicate, we do not accept general returns or exchanges if you simply change your mind. We only process returns for damaged goods.
Refunds
Approved refunds will be processed via bank transfer within 5-7 business days.